EECU Discontinuing Support for Trusteer

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At EECU, we continually evaluate the products and services we offer, as well as the systems and vendors we use to deliver those products and services. For several years we have been offering an online security tool called Trusteer Rapport to our online banking users. Recently we conducted a review of this product and determined that it was no longer providing the value to our members that we expected, and have decided to terminate our support for it, effective March 31, 2017.

How does this change impact EECU members?
If you previously used Trusteer, you will not notice anything different. Trusteer functioned as a supplemental security tool for your PC and was never meant to replace standard anti-virus protection. So as always, you should make sure you have up-to-date anti-virus and anti-malware protection on your PC. If you have installed the Trusteer software, it will not cause any harm and can remain on your PC. If you prefer, you can uninstall it using instructions found here.

3 thoughts on “EECU Discontinuing Support for Trusteer

  1. It seemed that Trusteer provided an extra layer of protection in addition to our personal anti-virus protection.

  2. Thank Goodness!! I have not been able to login with Trusteer installed and I could not login when it was uninstalled.

    • Janis, please send us an email at with your phone number. We’d like to troubleshoot with you, as Trusteer shouldn’t be preventing you from logging into online banking. We appreciate your feedback. Thank you.

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