Debit Card Fraud Notification System Improvements Coming Soon

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In our continuing efforts to ensure the security of member accounts, on June 8, 2016, we are improving our debit card fraud notification system to include free text messaging and enhanced email messaging.

Here’s how it works. When potential debit card fraud is detected:

  1. The debit cardholder will receive an automatic email notification, with links to indicate if all transactions in question are authorized or if one or more are not.
  2. The debit cardholder may also receive a free text message to his/her mobile device that will allow him/her to respond via text to confirm or deny fraud.
  3. If we do not receive a response from the debit cardholder within a few minutes of sending the text, the cardholder will receive an automated phone call to confirm or deny fraud using the keypad on your phone.

For questions about the enhanced fraud notification system, please contact us at 817-882-0800. Remember, our messages will never ask for your PIN or account number. If you ever receive a request for this information, the message is NOT from EECU.

Improving the security of member accounts is one more way we provide A Better Way of Banking®.

 

10 thoughts on “Debit Card Fraud Notification System Improvements Coming Soon

    • Alta, you can call us at 817-882-0800 or log into online banking and add your phone number using the My Settings link at the top right of the online banking screen. Once you’re in My Settings, click Update next to Contact information and you should see an option to add phone numbers.

      Reply
  1. Will you be contacting customers for our cell #s or should we just send that to you? Maybe you have that info already.

    Reply
    • To add your cell number to your account, simply call us at 817-882-0800 or log into online banking and add your phone number using the My Settings link at the top right of the online banking screen. Once you’re in My Settings, click Update next to Contact information and you should see an option to add phone numbers.

      Reply
  2. Will we receive a new debit card in the near future with the new gold computer chip for extra security protection?

    Reply
    • Mr. Haley, if you have not yet received your chip enabled debit card, you will very soon. We are reissuing all debit cards with chip enabled cards throughout the summer. If you have any questions specific to your card account, please call us at 817-882-0800. Thank you.

      Reply
    • Mr. Cisneros, to add a cell phone number to your account, simply call us at 817-882-0800 or log into online banking and add your phone number using the My Settings link at the top right of the online banking screen. Once you’re in My Settings, click Update next to Contact information and you should see an option to add phone numbers.

      Reply

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