Debit Card Fraud Notification System Improvements Coming Soon
In our continuing efforts to ensure the security of member accounts, on June 8, 2016, we are improving our debit card fraud notification system to include free text messaging and enhanced email messaging.
Here’s how it works. When potential debit card fraud is detected:
- The debit cardholder will receive an automatic email notification, with links to indicate if all transactions in question are authorized or if one or more are not.
- The debit cardholder may also receive a free text message to his/her mobile device that will allow him/her to respond via text to confirm or deny fraud.
- If we do not receive a response from the debit cardholder within a few minutes of sending the text, the cardholder will receive an automated phone call to confirm or deny fraud using the keypad on your phone.
For questions about the enhanced fraud notification system, please contact us at 817-882-0800. Remember, our messages will never ask for your PIN or account number. If you ever receive a request for this information, the message is NOT from EECU.
Improving the security of member accounts is one more way we provide A Better Way of Banking®.