Fraud Alert: Beware what information you give out over the phone
“Due to fraudulent activity, your debit card has been frozen.” When you read those words, did you have a brief moment of panic? Every day, thousands of people get scammed because they receive phone calls, text messages and emails telling them this very thing and then asking them to provide their card number and other information to unlock their account. These calls are generated by fraudsters who are trying to trick you into providing your card information, which they will either use themselves or sell to others. The ultimate goal is to steal money from your accounts.
At EECU, we do sometimes have to notify you of fraud, and we do sometimes use automated messages to convey information, but there are big differences in what we do and what the scammers do. Here is some info to help keep your information safe:
- EECU will never ask for your PIN or the security number on the back of your card. Ever.
Your PIN is private and should never be shared with anyone. The three-digit security number from the back of the card (sometimes called the CVV2 number) is only needed for online purchases.
- EECU will never use an automated system that requests information back from you.
We will sometimes use automated systems to provide you information, but will never use that system to request personal information.
- EECU will never use an automated system to tell you your account is disabled or locked.
If we have a question about a transaction on your account, our fraud department will call you.
- EECU will never call you and request you to provide your full card number to us. If we are calling you, we know your card number.
If you call us, however, we may ask for your card number as well as verification questions to make sure it is really you, and not someone pretending to be you. There may also times when our fraud center will detect fraud on an account and may want to call you to verify a specific transaction. They may ask you to verify name, phone number and 4 or 6 digits of your card number only. Never a PIN, and never a CVV2. If they leave you a message and need you to call back, they will provide an incident number for you to refer to when you call them. They will never ask for your full account number.
|Tim Grove, vice president of systems development, has been with EECU Credit Union’s information technology team since 1999, and is responsible for the programming and development of EECU’s website as well as all online and mobile services. Tim holds an undergrad degree in marketing from Oklahoma Christian University as well as an MBA from the University of Texas at Arlington, and has served marketing and IT teams at companies including Canon, EDS and Halliburton.