Changes Coming to Online Banking – Get a Head Start
In September, we’re making some upgrades to our Online Banking service to provide you with enhanced login security. There are two changes related to login security that you can address in advance of the September upgrade to make the transition a little easier.
Change your account number login to a username login
First, you will be required to change your account number login to a username login. This change will become mandatory in September, but you can make the switch before then.
Updating your Enhanced Login Security with a phone number
Second, in situations where you are logging in from an unrecognized computer or device, you currently have the option of entering answers to challenge questions, or receiving a one-time passcode by text message, email or voice call. In September, we will eliminate the challenge question option. If you already have a phone number set up in our Enhanced Login Security system, you don’t need to do anything. During the upgrade in September, you will simply be asked to confirm that the phone number is still valid. On the other hand, if you don’t currently have a phone number registered, it would be a good idea to go ahead and do that in advance.