Debit Card Fraud Text Alerts
Protecting your debit card from fraud requires 24/7 monitoring. EECU provides automatic fraud detection and alerts for your debit card. If potential fraud is suspected, we will contact you immediately to help protect your account.
As a part of this immediate contact, we offer a Debit Card Fraud Text Alerts service. All debit cardholders who wish to receive text messages regarding potential fraud on their EECU debit card are required to register for this service before we can send text messages to a mobile phone. Even cardholders who have received text messages about potential EECU debit card fraud in the past, will need to register their cell phone number(s) to continue receiving texts going forward.
Registration is quick and easy.
Here’s how Debit Card Fraud Alerts work:
When potential debit card fraud is detected:
- Debit cardholders who have registered to receive text alerts to a mobile device will receive automatic text alerts allowing the cardholder to respond via text to confirm or deny fraud.
- If we do not receive a response from the debit cardholder within a few minutes of sending the text, the cardholder will receive an automated phone call to the cell or home number on their EECU account to confirm or deny fraud over the phone.
- Finally, cardholders who cannot be reached by text or phone AND have a valid email address on their EECU account, will receive an automatic email notification with instructions for reporting unauthorized transactions.
For questions about the enhanced fraud notification system, please contact us at 817-882-0800. Remember, our messages will never ask for your PIN or account number. If you ever receive a request for this information, the message is NOT from EECU.
Improving the security of member accounts is one more way we provide A Better Way of Banking®.