We are monitoring the latest news regarding the spread of the coronavirus (COVID-19), and will be using this web page to provide you information about what measures we are taking to keep our members and employees safe.
We’re here to help members impacted by Covid-19
Updated March 24, 2020:
We know that COVID-19, along with the closures of many businesses and services, has caused financial stress for many of our Members.
Here are a few of the ways we can help:
- We are waiving our out-of-network ATM Withdrawal fee until April 30, 2020.
- We are waiving fees for online loan payments.
- If you're struggling to make your monthly payments, you may be eligible to skip up to three loan payments with no fees. Click here to learn more
- If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (817) 882-0800 for questions or to apply.
- If you need additional assistance with existing loans and accounts, please contact us at (817) 882-0800.
All Branch Services Are Limited To Drive-Thru & ATMs Only
Safe Deposit Access & Real Estate Closings by Appointment Only
To keep our Members, employees, and community safe, we are joining other businesses and are making temporary changes to our operations based on local and federal health official guidance.
As of Monday, March 23, all Branches services are temporarily limited to drive-thru and ATMs only, to promote social distancing. Members, renters and co-renters only, may access their safe deposit boxes by making an appointment online
or by calling (817) 882-0800. We are offering real estate closings, for authorized signers only, at select locations. Contact your mortgage representative directly for more information.
Accessing Your Account
We're also making the following changes to accommodate your banking needs at our branches while lobbies are temporarily limited:
We have expanded our drive-thru capabilities to allow for almost every transaction, including debit card replacement.
We increased daily ATM withdrawal limits at all of our Financial Centers. We're also continuing to offer surcharge-free transactions at over 85,000 ATMs around the country. Click here to find a location near you.
Staying Safe From Scams
It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.
If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to firstname.lastname@example.org. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.
If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.
It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking
or the EECU Mobile App
often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.
Thank You For Your Patience
As we continue to monitor the latest news regarding the spread of Coronavirus (COVID-19), we understand that this is a challenging time for many of our Members. Thank you for your support as we continue to make decisions based on the safety and well-being of the communities we serve.