Coronavirus COVID-19 Updates - All Branch services are limited to drive-thru and ATMs only. Click here to learn more.
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We are monitoring the latest news regarding the spread of the coronavirus (COVID-19), and will be using this web page to provide you information about what measures we are taking to keep our members and employees safe.
 
We’re here to help members impacted by Covid-19

Updated March 24, 2020:
 
We know that COVID-19, along with the closures of many businesses and services, has caused financial stress for many of our Members.

Here are a few of the ways we can help:
  • We are waiving our out-of-network ATM Withdrawal fee until April 30, 2020.
  • We are waiving fees for online loan payments.
  • If you're struggling to make your monthly payments, you may be eligible to skip up to three loan payments with no fees. Click here to learn more
  • If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (817) 882-0800 for questions or to apply.
  • If you need additional assistance with existing loans and accounts, please contact us at (817) 882-0800.
All Branch Services Are Limited To Drive-Thru & ATMs Only
Safe Deposit Access & Real Estate Closings by Appointment Only

To keep our Members, employees, and community safe, we are joining other businesses and are making temporary changes to our operations based on local and federal health official guidance.

As of Monday, March 23, all Branches services are temporarily limited to drive-thru and ATMs only, to promote social distancing. Members, renters and co-renters only, may access their safe deposit boxes by making an appointment online or by calling (817) 882-0800. We are offering real estate closings, for authorized signers only, at select locations. Contact your mortgage representative directly for more information.
 
Accessing Your Account
We're also making the following changes to accommodate your banking needs at our branches while lobbies are temporarily limited:

Drive-thru Service
We have expanded our drive-thru capabilities to allow for almost every transaction, including debit card replacement.

ATM Access
We increased daily ATM withdrawal limits at all of our Financial Centers. We're also continuing to offer surcharge-free transactions at over 85,000 ATMs around the country. Click here to find a location near you.
 
Staying Safe From Scams
It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.

If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to service@eecu.org. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.

If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.

It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking or the EECU Mobile App often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.

Thank You For Your Patience
As we continue to monitor the latest news regarding the spread of Coronavirus (COVID-19), we understand that this is a challenging time for many of our Members. Thank you for your support as we continue to make decisions based on the safety and well-being of the communities we serve.

Use Online Banking and the EECU Mobile App!

Visit Online Banking Download the EECU Mobile App

24/7 Online Access
We encourage you to use Online Banking or the EECU Mobile App!

Telephone Banking
To access your account over the phone, or for support with password resets or assistance with Online Banking, you can call or text our Member Contact Center at (817) 882-0800.

Your Banking Resource Guide

Deposit Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Cash Advances        
Cash Deposits      
Cashier's Checks        
Check Deposits    
Check Cashing      
Debit Card Dispute        
Debit Card Instant Issue        
Debit Card Re-PIN        
Money Order        
Transfer Funds  
Wire Transfers      
 
Account Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Account Fraud      
Account Modifications      
Account Statements      
ACH Dispute      
ACH Setup/Cancellation      
ACH Stop Payment      
IRA Contribution/Distributions      
Open New Accounts    
 
Loan Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
General Loan Questions      
Loan Payments  
Make a Payoff/Paydown  
New Loan Application    
Payoff Quote  
Pending Loan App Inquiry      
Skip a Payment Request    
 
Other Services
Service ATM Drive-Thru Member Contact Center Mobile App Online Banking
Business Services      
General Questions      
Online Banking Setup    

Additional Precautions

We encourage our members to follow these protective measures provided by the CDC on prevention and treatment for the 2019 novel coronavirus:
  • Wash your hands regularly with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 70% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Follow CDC’s recommendations for using a facemask.
  • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

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